FAQs

Q. How to contact us?

Send email to support@sesdress.com , our working hours are from Monday - Friday 10:00am to 5:00pm. 

Q: Can I change the receiving address of the order?

A: We are happy to change the receiving address for you. If you need to change your receiving address, please contact our customer service personnel as soon as possible after ordering the goods and provide a new receiving address. Our customer service personnel will handle it for you, because we can only change your products before they are unpacked and shipped, so you need to contact us as soon as possible to change the address

Q: Can I cancel the order after I place the order?

A: If your order is not delivered, please contact our customer service personnel to cancel the order

Q: Which countries and regions do you ship to?

A: We are happy to ship goods around the world, but unfortunately, due to various policies and other reasons, we only ship goods to the following countries: Australia, Australia, Portugal, Italy, Denmark, Netherlands, Belgium, Ukraine, Russia, Korea, United States, Hungary, Norway, Japan, Luxemburg, Saudi Arabia, Spain, Ireland, Greece, Canada, Sweden, France, Poland，Israel，Germany，Singapore，United Kingdom，Thailand，Malaysia，Vietnam，Indonesia，New Zealand，Switzerland，Turkey，Mexico，Kazakhstan，Taiwan，Bulgaria，Belarus，Czech Republic，India，Pakistan，Sri Lanka，Argentina，Oman，Uzbekistan，Philippines，Croatia，Finland 

Q: Why was my payment declined?

A: We accepts Paypal, Visa, MasterCard, American Express, Diners Club, JCB, Klarna and Discover.

If you have trouble paying via credit card, please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method.

If the above instructions fail, please contact your bank or contact us with as much detail along with the error messages so that we may assist you.

Q: What should I do if I did not receive a confirmation email?

A: If you do not receive an order confirmation email, you may have entered an incorrect email when placing your order, or the email may have been intercepted. You can log into your account and find your order on our website.

Q: How to use "Coupon Code"?

A: You can apply coupons and bonus points to your order at checkout. Once you’ve entered your coupon code, click “apply” and the discount will automatically adjust your order total. Please note that if you do not click ”apply” before continue checkout, your order total will not reflect coupon and Bonus Point discount.

NOTES:

Please make sure that you enter the coupon code exactly as you received it, with no space before, within, or after it. To avoid errors, we recommend you to copy/paste the promotional code you received.

Coupons cannot be combined. You can only use one coupon code per order.

Coupons are subject to offer terms. This does exclude some items on our website which are not eligible for coupon discounts.